For Our Patients and Visitors

Welcome

At Seton Medical Center Harker Heights, we recognize that you are entrusting us with your care. Our goal is to make your experience as comforting and positive as it can be by keeping you informed and by inviting you and your family to actively participate on your health care team.

We pledge to:

• Explain your care and treatment
• Listen to your thoughts, questions and concerns
• Ask you if you have any safety concerns and take steps to address them
• Ask you about your pain and keep you as comfortable as possible
• Check your identity before medications, procedures and treatments
• Clean our hands before working with you
• Welcome your feedback

We ask you or your loved one to:

• Ask questions
• Be a good communicator — be clear and accurate about your medical history and current medications
• Speak up if you have concerns
• Check the information on your identification band for accuracy
• Clean your hands often and remind your family and visitors to do the same
• Let us know if we do not carry out our pledge

We look forward to serving your needs and be sure to ask for patient and family guidelines during your stay at Seton Medical Center Harker Heights.